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P.M. Communications: We would like to begin by asking
you about the history of the
Hotel Grande Bretagne. It has been part of Athens' social,
political and business life for the past 130 years.
Please share with the readers of the Telegraph something
about the history of the hotel.
Mr. Ananiadis: The hotel has been a part of Athens
for 130 years. It started as a small hotel, which was
expanded from a mansion. The founder of the hotel named
it the Hotel Grande Bretagne to honour his French wife
and because at the time the hotel was built the majority
of the visitors in Greece were British and French, either
on their way to the islands or primarily to the Middle
East. So by naming it Grande Bretagne, it would attract
both British and French visitors. Even our emblem is
very similar to the British Royal Family's Coat-of-Arms.
There's a slight difference, but it was recognized and
we have permission to use it. The original family kept
the hotel for about eighty years. Since then it has
changed hands a number of times, and then four years
ago it was taken over by a shipping family who decided
to renovate the hotel extensively. They spent about
Euro 100mln to renovate the hotel completely, whilst
maintaining its appearance and character. A lot of the
things that were changed over the years have actually
been restored. For instance, the lobby was altered over
the years so it was brought back to its original design.
Now, we are part of Starwood's Luxury Collection - a
collection of heritage hotels throughout Europe and
the world, and at the end of March 2006 we will have
been operating for 3 years.
P.M. Communications: As you have pointed out, the
Grande Bretagne has always occupied a special place
in the social and business life of Athens. How do you
feel that the new renovated hotel represents the new,
post-Olympic Athens?
Mr. Ananiadis: The infrastructure of Athens has been
improved tremendously and the city has grown into a
modern metropolis. We did the same thing and even though
the façade of our building is the same, the hotel
now has a new look. We represent the new Athens in the
way we do things: we have a new approach and young staff
operating the hotel in a modern way. Before the renovation,
people didn't even think about coming to our hotel for
a coffee or a cup of tea. Now, as you can see, people
come and sit in the lobby because they consider it a
unique and personal place as well as part of the Athens
tradition. So we represent both the new and traditional
life of Athens.
P.M. Communications: My next question might be
indiscreet and excuse me if it is, but the Grande Bretagne
has been such an integral part of the social scene in
Athens and you've had many Kings, Queens, celebrities,
politicians and businesspeople staying here over the
years. Could you perhaps share any anecdotes with the
readers of the Telegraph?
Mr. Ananiadis: That's a delicate question and it might
upset some people, therefore I would rather not answer
it. We are still the home of many celebrities, but I
think the main difference nowadays is that these people
are a lot more discreet and would prefer their privacy.
Our hotel offers them the privacy they want, whilst
being at the very heart of a modern city. That's part
of the success of the hotel.
However, I can tell you something that might be interesting
for your readers. We have a room downstairs named after
Winston Churchill. After the war, while he was staying
here there was an attempt to bomb the hotel and assassinate
him by using the underground tunnels that existed back
then underneath our hotel. Thankfully, it was discovered
and stopped at the last minute! Also, as we are next
to the Parliament, for some years the hotel was used
as the government bomb shelter. During WWII it was also
the headquarters for the German army and then in turn
for the British army.
P.M. Communications: Despite the amazing transformation
of the city during the Athens Olympics, there is still
some lingering misconceptions of Athens as a slightly
chaotic and polluted city
How would you convince
the readers of the Telegraph that Athens is now the
perfect 5-day city break destination?
Mr. Ananiadis: All large cities have traffic jams during
peak hours, (London even has its congestion tax!) but
now in Athens, at least during the off-peak hours and
the weekends, we don't have the volume of traffic we
had before. The improvement in the infrastructure has
reduced pollution and greatly improved the traffic situation.
Apart from its natural beauty, Athens has something
else to offer that most other European cities don't
have, and that is its mild weather! I was in London
three days ago and believe me, I was very happy to come
back to the sun. Athens is right on the sea, which is
not the case with many European capitals. On top of
that, there are amazing archaeological sites to visit,
exciting social events to attend and the prices are
still reasonable compared to other capital cities. Even
though in the past the tendency was to avoid Athens
and go directly to the islands, I believe that today
that would be a big mistake. It would be like going
to the US and not stopping in New York for a couple
of nights! Athens has many things to offer.
P.M. Communications: Going back to the Grande Bretagne
and its position in this new tourist offer, I would
like to introduce the next question with a Coco Chanel
quote taken from your website. She said: "Luxury
has to be comfortable otherwise it is not luxury."
The readers of the Telegraph are accustomed to comfort
and I am sure they are looking for luxury, so can you
tell them how the Grande Bretagne encapsulates that
philosophy?
Mr. Ananiadis: We are very careful to promote luxury
that is affordable, comfortable, friendly and discreet.
We designed our rooms and the public areas in a way
that they feel welcoming and warm, rather than just
representing a high-end impersonal hotel. Expensive
furniture is not enough to make a luxury product. One
of the advantages of our hotel is that when our clients
go outside the hotel, they immediately find themselves
in the centre of the city and feel part of Athens' vibrant
street life, but when they are in the hotel, they are
in a serene environment surrounded by comfort and privacy.
P.M. Communications: Could you tell us a bit more
about the hotel facilities that you offer?
Mr. Ananiadis: The hotel has been re-designed as a
self-contained resort right in the heart of Athens,
with an indoor and outdoor pool and a beautiful urban
Spa which is particularly impressive and the only one
of its kind in the city. In fact the hotel offers all
the services our guests need without ever leaving the
hotel. For an excellent dining experience, our clients
can enjoy a meal at the GB Corner, an informal, comfortable
brasserie style restaurant where they don't have to
wear a tie if they don't want to! Our Winter Garden
and adjacent Alexander's Bar are the social heart of
the hotel. This is where you can have a simple coffee,
a drink at the bar, a cigar in the cigar room or you
can have a light meal any time of the day. Alternatively,
the immensely popular Roof Garden offers excellent cuisine
with an impressive panoramic view of the Acropolis and
the city of Athens. Originally only open in the summer,
we are now in the process of renovating it and when
we finish we will be serving breakfast, dinner and cocktails
in the Roof Garden all year round. Downstairs we also
have a wine cellar that we use for private tasting and
small private dinners for up to 10 people.
P.M. Communications: You have received the International
5-Star Diamond Award. There is some confusion in the
classification system across Europe and other countries.
Could you explain why this particular Award is a true
recognition?
Mr. Ananiadis: We aspire to be recognized as the premier
hotel in Greece and one of the best hotels in Europe.
The 5-Star Diamond Award is an award given to very few
hotels throughout the world, not only because of the
hotel itself, but also because of the tradition that
it represents. We have also been recognized as the best
business hotel in Athens and one of the top business
hotels in Europe. The uniqueness of this hotel is that
we are able to satisfy the needs of a businessperson
and a tourist at the same time.
P.M. Communications: You announced an increase in
value of profits in 2005, despite 2004 obviously including
the month of August with the Olympic Games. That must
be a big satisfaction for you. What changes that you
have personally made, do you feel have had the greatest
impact?
Mr. Ananiadis: The changes that we have made were a
result of teamwork and effort. Hopefully, my personal
input has also made some difference. 2004 was a successful
year in August, but it was not successful for the rest
of the year. We felt that if we continued offering a
reasonable price and maintained our quality and personal
relationship with our clients, we would have good results,
and we were right. We increased the number of regular
customers and the number of people willing to spend
a little more money in order to enjoy our services rather
than go to some less expensive hotel. I believe that
you cannot discount your product in order to increase
your business. You have to be reasonable with what you
charge the customers and then take your risks. You might
have to wait and worry for a while, but at the end,
once you establish yourself, things work out. This is
my personal philosophy that was supported by the owners
and we were successful in applying it. We are loyal
to our customers as they are to us.
What makes the difference in our industry is the personal
relationship with the clients. We have a lady that comes
here 3-4 times a year for 4-5 days at a time and she
brings our reservations person a home made pie every
time she comes, because she feels fantastic here! That
is a personal relationship! He's expecting the pie and
she's expecting a nice stay and it works.
P.M. Communications: I would like to give you the
opportunity to send a message to the readers of the
Telegraph
Mr. Ananiadis: Last time I went to London, the trip
was very pleasant, but it was cold, very grey
If I were living in that environment during the wintertime,
it would make perfect sense for me to jump on a plane
and go to Athens for 3 days to enjoy the sun and walk
around the city. Athens has so much to offer
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